ComeOn takes the privacy of Pakistani players seriously. This policy explains in plain language what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have over your own data.
Key privacy commitments — full details in each section below.
ComeOn collects personal information that is necessary to operate your account, process PKR transactions, verify identity and comply with anti-money laundering obligations. We do not collect data beyond what serves a legitimate purpose.
ComeOn shares your data with payment processors (Easypaisa, JazzCash, banks), identity verification providers, and fraud prevention services — only to the extent necessary to run the platform. Your data is never sold to third-party marketers.
You have the right to access the personal information ComeOn holds about you, request corrections, and in certain circumstances request deletion. These rights can be exercised by contacting ComeOn support directly.
All data transmitted between your device and ComeOn's servers is encrypted using TLS. Payment data is handled by PCI-compliant processors. ComeOn does not store raw payment credentials such as full card numbers or mobile wallet PINs.
ComeOn retains your account data for as long as your account is active and for the period required by applicable anti-money laundering and financial record-keeping regulations in Pakistan. After this period, data is securely deleted.
ComeOn uses cookies for session management, platform analytics, and fraud detection. Non-essential cookies can be refused. A full breakdown of cookie types and their purposes is included in the Cookies section of this policy.
This Privacy Policy is issued by ComeOn, the operator of the online sports betting and gaming platform accessible at comeon-jit.com. References to "ComeOn", "we", "us" and "our" in this policy all refer to the same entity operating the platform for Pakistani users.
This policy applies to all individuals who interact with ComeOn in any capacity — registered account holders, visitors who browse the platform without registering, and anyone who contacts ComeOn support. It covers all personal data processed in connection with your use of ComeOn's platform, including sports betting, live card games, fishing games, Ludo rooms, and all associated features.
This Privacy Policy should be read alongside ComeOn's Terms and Conditions and Responsible Gaming policy, both of which form part of the complete agreement governing your relationship with ComeOn.
Plain English: This policy tells you exactly what ComeOn does with the information you share when you use the platform. Reading it takes about ten minutes and is worth doing — it explains your rights and our obligations clearly.
When you register an account on ComeOn, contact support, or interact with the platform, you provide information directly to us. The categories we collect at different stages include:
| Category | Specific Data Points | When Collected | Purpose |
|---|---|---|---|
| Identity | Full name, CNIC number, date of birth | Registration / KYC | Account Verification |
| Contact | Mobile number, email address | Registration | Communication |
| Location | Residential address (city, province) | Registration / KYC | Eligibility Check |
| Financial | Payment method details, transaction history | Deposit / Withdrawal | Payment Processing |
| Betting Activity | Bet history, stakes, markets, outcomes | Platform Use | Platform Operation |
| Support | Chat transcripts, email correspondence | Support Interactions | Service Delivery |
When you use ComeOn — whether on a browser or mobile device — certain information is collected automatically by our systems. This includes:
ComeOn may receive personal information about you from third parties in limited circumstances — for example, from identity verification providers confirming document authenticity, from payment processors confirming transaction details, or from fraud prevention services flagging suspicious activity patterns. This information is used only for the purposes described in this policy.
ComeOn processes your personal data only for specific, legitimate purposes. The principal uses are:
The primary reason ComeOn collects personal information is to run your account and deliver the services you have signed up for — processing deposits and withdrawals in PKR, settling bets, providing live game access, sending important account notifications, and enabling customer support interactions. Without this data, ComeOn could not function as a platform.
ComeOn is obligated to verify the identity of players and to carry out Know Your Customer (KYC) checks as part of anti-money laundering compliance. This involves processing identity documents such as CNIC copies and proof of address. ComeOn also monitors account activity for unusual patterns that could indicate money laundering, fraud, or match-fixing, as required by applicable regulations.
ComeOn uses account data, device information, IP addresses, and betting behaviour patterns to detect and prevent fraud — including duplicate accounts, automated betting tools, payment fraud, and bonus abuse. This processing is necessary to protect all platform users, not just ComeOn's commercial interests.
ComeOn analyses player behaviour data — including session frequency, deposit amounts, betting patterns, and responsible gaming tool usage — to identify players who may be showing signs of problem gambling. This analysis allows ComeOn to reach out proactively with responsible gaming resources. This use of data is considered a player protection measure, not a commercial profiling activity.
Aggregated, anonymised usage data is used to understand how players navigate the ComeOn platform, which features are most used, and where technical issues occur. This informs product development decisions — for example, improving the mobile betting interface or optimising live game loading times for Pakistan's 4G network conditions.
ComeOn may contact you by email or SMS regarding your account — for example, to notify you of deposit confirmations, withdrawal processing, KYC requirements, security alerts, or changes to these Terms or this Policy. These service communications are necessary and not optional. Promotional communications (bonus offers, new game announcements) are optional and can be opted out of at any time from your account settings.
ComeOn does not sell personal data to third parties. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.
When you make a deposit or withdrawal, ComeOn shares the necessary payment information with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT transfers, or your card network for Visa/Mastercard transactions. These providers operate under their own privacy policies and are responsible for the security of payment data once it is in their systems. ComeOn does not receive or retain your full card numbers, mobile wallet PINs, or banking passwords.
ComeOn uses specialist third-party identity verification services to confirm the authenticity of documents submitted during KYC. These providers process your identity documents solely for verification purposes and are contractually prohibited from using them for any other purpose.
ComeOn may share account and transaction data with fraud prevention networks and anti-money laundering screening services. This is necessary to detect financial crime and protect other platform users. Where fraud is confirmed, ComeOn may be legally required to report relevant information to Pakistani law enforcement or financial regulators.
ComeOn will disclose personal data when legally required to do so — for example, in response to a valid court order, a request from a regulatory authority, or as part of an anti-money laundering investigation. ComeOn will challenge requests that appear disproportionate or legally invalid before complying.
ComeOn may share data with carefully selected service providers who support platform operations — for example, cloud hosting providers, IT security companies, or analytics services. These providers are contractually bound to process data only as instructed by ComeOn and to maintain appropriate security standards.
ComeOn's commitment: Your personal data is never sold to advertising networks, data brokers, or third-party marketing companies. If ComeOn's business structure changes in a way that affects how your data is shared, you will be notified in advance.
Financial transactions on ComeOn are processed by PCI-compliant payment processors. ComeOn does not store your full card numbers, CVV codes, mobile wallet PINs, or internet banking passwords at any point. When you make a deposit using Easypaisa or JazzCash, the transaction is handled directly by the mobile wallet provider's API — ComeOn receives only a transaction reference and status confirmation.
ComeOn does retain records of transaction amounts, dates, payment methods used, and transaction outcomes (success, failure, reversal) as part of your account history. This financial record-keeping is required by anti-money laundering obligations and is retained for the legally required period described in Section 8.
To comply with anti-money laundering regulations, ComeOn may request additional documentation for large or unusual transactions — for example, source-of-funds evidence for deposits exceeding certain thresholds. Requests for this documentation are handled confidentially and the information provided is used only for compliance purposes.
ComeOn uses cookies and similar technologies when you use the platform. A cookie is a small text file stored on your device that allows the platform to remember information about your session and preferences. Here is a breakdown of the types ComeOn uses:
| Cookie Type | Purpose | Duration | Opt-Out |
|---|---|---|---|
| Session management, login authentication, fraud detection, bet placement security | Session / 30 days | Cannot be disabled — platform will not function | |
| Remembering your preferred language, sport categories, odds format, and responsible gaming settings | 90 days | Can be refused (reduces convenience) | |
| Aggregated usage statistics to understand which features are popular and where platform improvements are needed | 12 months | Can be refused via cookie settings |
You can manage cookie preferences through your browser settings. Most mobile browsers allow you to block or delete cookies from specific sites. Blocking strictly necessary cookies will prevent you from logging into ComeOn and using betting features. Blocking functional or analytics cookies will not affect your ability to place bets but may reset some preferences.
ComeOn takes the security of your personal data seriously and maintains appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.
Browser or mobile app on your phone
All data encrypted in transit
Access-controlled secure environment
Data encrypted at rest
Specific security measures ComeOn maintains include:
Your role in security: ComeOn's security measures protect your data on our end. You are responsible for keeping your account password confidential and for logging out of shared or public devices after use. If you suspect your account has been compromised, contact ComeOn support immediately at support@comeon-jit.com.
ComeOn retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal and regulatory obligations. The key retention periods are:
After the applicable retention period, ComeOn securely deletes or anonymises personal data so that it can no longer be associated with you as an individual. Data that has been genuinely anonymised falls outside the scope of this privacy policy as it no longer constitutes personal data.
As a ComeOn player in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact ComeOn at support@comeon-jit.com with the subject line "Data Rights Request" and your registered account details.
You have the right to request a copy of the personal data ComeOn holds about you. ComeOn will provide this within 30 days of a valid request. The response will include the categories of data held, the purposes for which it is processed, and who it has been shared with.
If any personal data ComeOn holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For most account details (email, mobile number, address), you can update these directly from your account settings without needing to contact support.
You may request deletion of your personal data in certain circumstances — for example, if you close your account and there is no legal obligation requiring ComeOn to retain the data. Note that regulatory obligations (anti-money laundering record-keeping) may prevent full immediate deletion — ComeOn will explain this clearly if it applies to your request.
In certain circumstances, you may request that ComeOn restrict the processing of your personal data — for example, while an accuracy dispute is being resolved. Data subject to a processing restriction is retained but not actively used.
You can opt out of promotional communications (bonus offers, game announcements, special promotions) at any time by visiting your ComeOn account settings or by contacting support. Opting out of marketing does not affect service communications such as withdrawal confirmations or security alerts.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format — for example, your account history, bet records, and transaction history in CSV format. Contact support to make this request.
ComeOn will respond to all data rights requests within 30 days. Where a request is complex or ComeOn receives a high volume of requests, this period may be extended by up to 60 days — you will be notified if this is the case.
ComeOn does not knowingly collect or process personal data from individuals under the age of 18. The platform is intended exclusively for adults. If ComeOn becomes aware that an account has been created by or is being used by a person under 18, the account will be immediately closed and any data collected will be deleted or anonymised.
If you believe that a minor is using a ComeOn account, please contact ComeOn support at support@comeon-jit.com immediately so the matter can be investigated and resolved.
ComeOn may process or store personal data on servers located outside Pakistan — for example, cloud infrastructure hosted in other jurisdictions may be used to support platform operations. Where data is transferred internationally, ComeOn ensures that appropriate safeguards are in place — either through contractual protections or by transferring only to jurisdictions that maintain adequate data protection standards.
If you would like more information about the specific safeguards applied to international data transfers from your account, you can request this by contacting ComeOn support at support@comeon-jit.com.
ComeOn may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements in our data protection practices. When material changes are made, ComeOn will notify registered players via email or in-platform notification before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the most recent version was published. Continued use of ComeOn after the effective date of an updated policy constitutes your acceptance of the revised terms. If you do not accept material changes, you should close your account before the changes take effect.
Previous versions of this Privacy Policy are available on request from support@comeon-jit.com.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how ComeOn has handled your personal information, please contact us:
ComeOn will acknowledge all privacy-related contacts within two working days and aim to resolve them fully within 30 days. If you are not satisfied with ComeOn's response to a privacy concern, you have the right to raise a complaint with a relevant data protection authority.
This Privacy Policy was last updated in January 2025. By using the ComeOn platform, you confirm that you have read and understood how we handle your personal data. Your privacy matters to us — if anything in this policy is unclear, please do get in touch before using the platform.